At MMA Operations, Inc. we understand the importance of protecting the information we maintain. We recently completed an investigation concerning unauthorized access to our systems. Upon discovering the incident, we immediately took steps to secure our systems and began an investigation. A cybersecurity firm was engaged to assist. Law enforcement and regulators were notified.
We determined that some personal information of our employees, clients, and other parties may have been subject to unauthorized access during this incident. This notice explains the incident, measures we have taken, and some steps that you may consider taking in response.
The investigation revealed that an unauthorized person gained access to our systems. Although we had security protocols and technology in place to help prevent unauthorized access, the unauthorized person was able to evade some of these defenses. MMA Operations determined that some personal information may have been accessed or acquired by the unauthorized person, including the following: name, Social Security number, driver’s license number, financial account information, credit card number, medical information, passport number, and email address with password and associated security question.
We value our relationships with our employees, clients, and others and understand the concern this incident may cause. We encourage everyone to remain vigilant by reviewing account statements and credit reports for any unauthorized activity. If you see charges or activity that you did not authorize, please contact the relevant financial institution or credit bureau reporting the activity immediately. We also are offering credit monitoring and identity protection services to those person’s whose Social Security number or driver’s license number were involved through the company IDX. These identity protection services include credit and CyberScan monitoring, a $1,000,000 insurance reimbursement policy, and fully managed identity theft recovery services. These services are completely free to these individuals and enrolling in this program will not hurt their credit score. For more information on the services, including instructions on how to activate the complimentary membership, please visit https://app.idx.us/account-creation/protect or call 1-833-764-0240. Please note the deadline to enroll is December 1, 2022. Note: You must have established credit to active the credit monitoring. If you need assistance, IDX will be able to assist you. Additional information about how you may protect your personal information further is provided below.
We have established a dedicated call center to help answer any questions you may have about the incident or how to sign up for these services. Please call 1-833-764-0240, Monday through Friday, between 9:00 a.m. and 6:30 p.m. Eastern Time (excluding major U.S. holidays) for more information.
We sincerely regret any inconvenience or concern this incident may have caused you, and we look forward to continuing to serve our clients. Safeguarding the information entrusted to us is a responsibility we take seriously, and we have enhanced our existing security protocols and technology to help prevent unauthorized access to our systems in the future.
We remind you it is always advisable to be vigilant for incidents of fraud or identity theft by reviewing your account statements and free credit reports for any unauthorized activity. You may obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting companies is as follows:
If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Attorney General’s office in your state. You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You should also contact your local law enforcement authorities and file a police report. Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records. Contact information for the Federal Trade Commission is as follows:
Fraud Alerts: There are two types of general fraud alerts you can place on your credit report to put your creditors on notice that you may be a victim of fraud—an initial alert and an extended alert. You may ask that an initial fraud alert be placed on your credit report if you suspect you have been, or are about to be, a victim of identity theft. An initial fraud alert stays on your credit report for one year. You may have an extended alert placed on your credit report if you have already been a victim of identity theft with the appropriate documentary proof. An extended fraud alert stays on your credit report for seven years.
To place a fraud alert on your credit reports, contact one of the nationwide credit bureaus. A fraud alert is free. The credit bureau you contact must tell the other two credit bureaus, and all three will place an alert on their versions of your report.
For those in the military who want to protect their credit while deployed, an Active-Duty Military Fraud Alert lasts for one year and can be renewed for the length of your deployment. The credit bureaus will also take you off their marketing lists for pre-screened credit card offers for two years unless you ask them not to do so.
Credit or Security Freezes: You have the right to put a credit freeze, also known as a security freeze, on your credit file, free of charge, which makes it more difficult for identity thieves to open new accounts in your name. That’s because most creditors need to see your credit report before they approve a new account. If they can’t see your report, they may not extend the credit.
How do I place a freeze on my credit reports? There is no fee to place or lift a security freeze. Unlike a fraud alert, you must separately place a security freeze on your credit file at each credit reporting company. For information and instructions to place a security freeze, contact each of the credit reporting agencies at the addresses below:
You'll need to supply your name, address, date of birth, Social Security number and other personal information.
After receiving your freeze request, each credit bureau will provide you with a unique PIN (personal identification number) or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.
How do I lift a freeze? A freeze remains in place until you ask the credit bureau to temporarily lift it or remove it altogether. If the request is made online or by phone, a credit bureau must lift a freeze within one hour. If the request ismade by mail, then the bureau must lift the freeze no later than three business days after getting your request.
If you opt for a temporary lift because you are applying for credit or a job, and you can find out which credit bureau the business will contact for your file, you can save some time by lifting the freeze only at that particular credit bureau. Otherwise, you need to make the request with all three credit bureaus. The MMA Operations, Inc. main office mailing address is 1885 Marina Mile Blvd, Ste 103 Fort Lauderdale, FL 33315. Its main office telephone number is (952) 252-1560
Connecticut: You may contact and obtain information from your state attorney general at:
Connecticut Attorney General’s Office, 165 Capitol Ave, Hartford, CT 06106, 1-860-808-5318, www.ct.gov/ag
District of Columbia: You may contact and obtain information from your attorney general at:
Office of the Attorney General for the District of Columbia, 441 4th Street NW, Washington, DC 20001, 1-202-727-3400, www.oag.dc.gov
Maryland: You may contact and obtain information from your state attorney general at:
Maryland Attorney General’s Office, 200 St. Paul Place, Baltimore, MD 21202, 1-888-743-0023 / 1-410-576-6300, www.oag.state.md.us
Massachusetts: You have the right to file and obtain a copy of a police report. You also have the right to request a security freeze, as described above. You may contact and obtain information from your state attorney general at:
Office of the Massachusetts Attorney General, One Ashburton Place, Boston, MA 02108, 1-617-727-8400, www.mass.gov/ago/contact-us.html
New York: You may contact and obtain information from these state agencies:
New York Department of State Division of Consumer Protection, One Commerce Plaza, 99 Washington Ave., Albany, NY 12231-0001, 518-474-8583 / 1-800-697-1220, http://www.dos.ny.gov/consumerprotection; and
New York State Office of the Attorney General, The Capitol, Albany, NY 12224-0341, 1-800-771-7755, https://ag.ny.gov
North Carolina: You may contact and obtain information from your state attorney general at:
North Carolina Attorney General’s Office, 9001 Mail Service Centre, Raleigh, NC 27699, 1-919-716-6000 / 1-877-566-7226, www.ncdoj.gov
Rhode Island: This incident involves approximately twenty-six individuals in Rhode Island. Under Rhode Island law, you have the right to file and obtain a copy of a police report. You also have the right to request a security freeze, as described above. You may contact and obtain information from your state attorney general at:
Rhode Island Attorney General’s Office, 150 South Main Street, Providence, RI 02903, 1-401-274-4400, www.riag.ri.gov
The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. There are many types of consumer reporting agencies, including credit bureaus and specialty agencies (such as agencies that sell information about check writing histories, medical records, and rental history records). Your major rights under the FCRA are summarized below. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer Financial Protection Bureau, 1700 G Street NW, Washington, DC 20552.